Returns & Exchanges

At NAVESU, we prioritize the freshness and safety of our food products; however, if you receive an item that is damaged or incorrect, we offer a hassle-free return process within 7 days of delivery.

Return Process

• 1.
  Contact Support

  Email our customer service team within 48 hours of receiving your order, including your order number and clear photos of the damaged or incorrect food items.

• 2.
  Review Process

  Our quality assurance team will review your claim to ensure it meets our safety and health guidelines for perishable goods returns.

• 3.
  Packaging and Pickup

  If your return is approved, place the items back in their original shipping container; we will arrange a courier to collect the package at no additional cost to you.

• 4.
  Refund or Replacement

  Once we verify the returned goods, we will immediately issue a full refund to your original payment method or ship a fresh replacement order.